Contact CUCCI

We offer a 30-day satisfaction guarantee on all CUCCI products. If you're not completely satisfied with your purchase, you can return unused items in their original packaging for a full refund. For hygiene reasons, products that have been used with pets cannot be returned unless they are defective. Please email [email protected] to initiate a return and our team will guide you through the process.

Once your order ships, you'll receive a confirmation email with tracking information. You can click the tracking link in the email to monitor your delivery status. If you haven't received tracking information within 2 business days of placing your order, please contact us at [email protected] with your order number and we'll provide an update on your shipment status.

We're sorry to hear about any damaged products. Please take photos of the damaged item and packaging, then email them to [email protected] within 48 hours of delivery. Include your order number and a brief description of the damage. Our customer service team will arrange for a replacement to be sent to you as quickly as possible at no additional cost.

Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days depending on the destination. Please note that customers are responsible for any customs fees, import taxes, or duties that may be charged upon delivery. These fees vary by country and are not included in our shipping costs. For specific shipping information to your country, please email us at [email protected].

Most CUCCI fabric products feature removable, machine-washable covers. We recommend washing on a gentle cycle with mild detergent and air drying to maintain quality. Hard surfaces can be wiped clean with a pet-safe disinfectant. Each product comes with specific care instructions. For additional guidance on caring for your CUCCI product, please contact us at [email protected].

Order modifications or cancellations must be requested within 2 hours of placing your order. Please email [email protected] immediately with your order number and requested changes. Once an order has been processed or shipped, it cannot be modified or cancelled. If you need to return an item after receiving it, please refer to our return policy.

Yes, all CUCCI products come with a 1-year limited warranty against manufacturing defects. This warranty covers issues related to materials and workmanship under normal use. It does not cover damage caused by improper use, accidents, or normal wear and tear. To make a warranty claim, please email [email protected] with your order details, photos of the defect, and a description of the issue.

CUCCI products are designed with pet safety as our top priority. We use non-toxic, pet-friendly materials and conduct rigorous safety testing. Each product description includes information about which pets and sizes the item is suitable for. Always supervise your pet with new products and discontinue use if any part becomes damaged. If you have specific concerns about a product's suitability for your pet, please contact us at [email protected].